Cleaner Kensington Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Kensington provides cleaning services to residential and commercial customers within its service area in the United Kingdom. By booking or using any service offered by Cleaner Kensington, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, company, or organisation that requests or receives cleaning services from Cleaner Kensington.

Company means Cleaner Kensington, the provider of the cleaning services.

Services means the cleaning services and related work provided by the Company, including but not limited to regular cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, and related domestic or commercial cleaning tasks as agreed at the time of booking.

Cleaner means any individual engaged by the Company to perform the Services.

Premises means the property or properties where the Services are to be carried out.

2. Scope of Services

The Company provides professional cleaning services within its operating area in the United Kingdom. The exact scope of the Services for each booking will be agreed between the Client and the Company at the time of booking and confirmed in writing or via booking confirmation.

Standard Services generally include cleaning tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, and surface wiping. Any additional or specialised tasks, such as oven cleaning, carpet cleaning, exterior window cleaning, or waste removal beyond ordinary household rubbish, may be treated as extra services and may be subject to additional charges.

The Company reserves the right to refuse any task that presents a health and safety risk, is illegal, or falls outside the Companys service capabilities.

3. Booking Process

Bookings can be requested through the Companys accepted communication channels as specified on its official materials and platforms. By requesting a booking, the Client confirms that they are at least 18 years old and legally entitled to enter into a contract for services in the United Kingdom.

The Client must provide accurate and complete information, including the Premises address, access details, desired service type, estimated size and condition of the Premises, and any specific requirements. The Company will provide an indication of price and availability based on the information supplied.

All bookings are subject to acceptance and confirmation by the Company. A booking is considered confirmed only when the Client receives a booking confirmation. The Company reserves the right to decline any booking request at its discretion.

The Client is responsible for ensuring safe and reasonable access to the Premises at the agreed date and time. If access cannot be provided and the Cleaner is unable to perform the Services due to circumstances within the Clients control, the Company may apply a cancellation charge as set out in these Terms and Conditions.

4. Pricing and Quotations

Prices for the Services are generally based on an hourly rate, fixed fee, or a combination of both, as communicated to the Client at the time of booking. Quotations are based on the information provided by the Client and on the assumption that the Premises are in a reasonable condition for cleaning.

If upon arrival the Premises are substantially different from the description provided, or the level of soiling is significantly higher than anticipated, the Company reserves the right to adjust the quoted price, increase the allocated time, or decline the job if it cannot be reasonably completed under the original terms.

All prices are given in pounds sterling and, where applicable, will include any sales tax or value added tax in accordance with current UK legislation, unless otherwise stated.

5. Payments

Payment terms will be communicated to the Client at the time of booking. The Company may require payment in advance, payment on the day of service, or payment within a specified number of days after completion, depending on the nature of the booking and the Clients account status.

Accepted payment methods will be stated in the booking confirmation or on the Companys official materials. The Client is responsible for ensuring timely payment according to the agreed terms.

Where payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in the collection of outstanding balances. The Company may also suspend or cancel future services until all outstanding payments are settled.

For regular or recurring services, the Client authorises the Company to charge the agreed fees according to the agreed schedule, subject to any changes communicated and agreed in advance.

6. Cancellations, Rescheduling, and Access

The Client may cancel or reschedule a booking by giving the Company adequate notice. The minimum notice period and applicable charges will be confirmed at the time of booking or in the booking confirmation.

If the Client cancels or reschedules within the agreed cancellation window, no cancellation fee will be charged. If the Client cancels or reschedules with less notice than required, or fails to provide access to the Premises at the scheduled time, the Company may charge a cancellation fee up to the full value of the booked Service.

The Company will use reasonable endeavours to accommodate rescheduling requests but cannot guarantee availability for a particular date or time. The Company also reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, severe weather, or operational constraints. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any loss or inconvenience arising from such cancellations or rescheduling, other than a refund of any pre-paid fees for Services not provided.

7. Client Obligations

The Client agrees to provide a safe working environment for the Cleaner, including appropriate lighting, heating, and access to water and electricity as reasonably required to perform the Services.

The Client should inform the Company in advance of any hazards, special risks, or access issues at the Premises. The Client must ensure that valuables, fragile items, and items of sentimental or special value are safely stored or clearly identified. The Company recommends that the Client secure cash, jewellery, and important documents before the Cleaner attends the Premises.

Where the Client provides cleaning products or equipment, the Client is responsible for ensuring that such items are safe, in good working order, and suitable for the intended use. The Company will not be liable for damage arising from defective or inappropriate products or equipment provided by the Client.

8. Company Obligations

The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions. The Company aims to allocate the same Cleaner or team for recurring bookings where possible, but this cannot be guaranteed.

The Company will ensure that Cleaners are appropriately instructed and, where relevant, trained to perform the Services. The Company may carry out quality checks or follow-up communications to ensure service standards are maintained.

The Company will take reasonable steps to respect the Clients privacy and property. Cleaners are instructed not to disclose personal information obtained in the course of their work, except as required to deliver the Services or as required by law.

9. Liability and Limitations

The Company will take reasonable care when providing the Services. However, the Companys liability for any loss or damage suffered by the Client shall be limited as set out in this section.

The Company will not be liable for any pre-existing damage, wear and tear, or defects in the Premises or in items cleaned. The Company is not responsible for any deterioration of items that occurs as a result of normal cleaning processes applied to items that are old, fragile, or unsuitable for such processes.

If the Client wishes to claim for loss or damage allegedly caused by the Company, the Client must notify the Company as soon as reasonably practicable, providing details of the incident and supporting evidence where available. The Company will investigate the matter and may, at its discretion, repair the damage, replace the item, or reimburse the Client up to the lower of the cost of repair or the market value of the item, subject to reasonable depreciation.

To the fullest extent permitted by UK law, the Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services. The Companys total aggregate liability to the Client in respect of any claim shall not exceed the total amount paid by the Client for the specific Service giving rise to that claim.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Waste Handling and Environmental Compliance

The Company operates in accordance with applicable UK waste and environmental regulations. Cleaners will bag and consolidate ordinary household waste and recycling within the Premises where this forms part of the agreed Services.

Unless specifically agreed and quoted for, the Company does not provide external waste removal, bulk rubbish clearance, or disposal of hazardous materials. The Client is responsible for arranging lawful collection and disposal of waste that falls outside normal household waste streams or exceeds ordinary volumes.

The Company will not handle or remove hazardous, clinical, or controlled waste, including but not limited to medical waste, sharps, chemicals, paint, asbestos, or materials that require specialist handling or disposal. If such items are encountered, the Cleaner may suspend work in the affected area and notify the Client.

The Client agrees not to request or require the Company or its Cleaners to breach any applicable UK waste, recycling, or environmental regulations and acknowledges that the Company may refuse any task that is not compliant with such regulations.

11. Health and Safety

The Company is committed to maintaining safe working practices in accordance with relevant UK health and safety laws. Cleaners are instructed to use appropriate equipment and to avoid tasks that are unsafe or beyond their training.

The Company may decline to clean areas that cannot be safely accessed, such as high external windows without appropriate equipment, or to move heavy furniture or items that present a risk of injury or damage.

The Client agrees not to request any task that would require the Cleaner to contravene health and safety guidelines, including the use of unsafe ladders, handling hazardous materials, or operating equipment for which they are not trained.

12. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, ideally within 24 hours of the service being provided. This allows the Company to investigate and, where appropriate, take corrective action.

The Company may offer to re-clean the affected area, provide a partial refund, or take other reasonable steps to resolve the complaint, depending on the circumstances and the merits of the case. The Companys decision on remedial action will be made fairly and with reference to the evidence available.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, power failures, or government restrictions.

14. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Companys operations. The current version will be made available on the Companys official platforms.

For ongoing Clients, the Company will notify you of any material changes that affect your existing arrangements. Continued use of the Services after notification of changes will constitute acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any booking confirmation and any specific written agreements between the Client and the Company regarding particular Services, constitute the entire agreement between the parties and supersede any prior discussions, correspondence, or understandings relating to the subject matter.

By placing a booking with Cleaner Kensington, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.