Accessibility at Cleaner Kensington Online Services

Cleaner Kensington is committed to providing an accessible and inclusive online experience for residents, businesses, visitors, and service users across the Cleaner Kensington area. Our goal is for as many people as possible to be able to use our website and digital services, regardless of technology, ability, or environment.

This Accessibility Statement explains how we design, maintain, and improve our website to support different access needs, the standards we follow, the current level of compliance, and how you can let us know about any accessibility issues you encounter.

Our accessibility commitment

We are working to ensure that the Cleaner Kensington website is usable for people who:

Use screen readers or text to speech tools

Rely on keyboard navigation instead of a mouse or trackpad

Need high contrast settings, larger text, or zoomed pages

Use voice recognition software or alternative input devices

Have cognitive, learning, or language differences and benefit from clear content and consistent layouts

We aim to provide a digital experience that supports everyone in accessing information about cleaning, waste services, local environmental improvements, and community initiatives in the Cleaner Kensington area.

Standards and WCAG 2.1 AA compliance

Our goal is for the Cleaner Kensington website to meet the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines are internationally recognised standards that explain how to make web content more accessible and usable for people with a wide range of disabilities.

We design, build, and review our website against the four key principles of accessibility. Content should be perceivable, operable, understandable, and robust. This includes providing clear text alternatives, ensuring sufficient contrast, supporting keyboard navigation, and using code that works reliably with assistive technologies.

We regularly review new or updated content to minimise barriers and improve compliance over time.

Screen reader and assistive technology support

The Cleaner Kensington website is developed to work with common screen readers and assistive technologies. We use structured headings, meaningful page titles, and descriptive labels to help users navigate and understand content.

Images that convey information include descriptive text alternatives so that people using screen readers can understand important visual content. Where images are purely decorative, we aim to ensure they do not create unnecessary noise or confusion for assistive technology users.

We also work to ensure that form fields, buttons, and interactive components are clearly named and announced correctly to screen readers.

Keyboard navigation and focus management

Our website is designed to be navigable using a keyboard alone. Users should be able to move through pages in a logical order, access menus and forms, and activate controls without needing a mouse.

We aim to provide a clear visual focus indicator so it is always visible which element is currently selected. Skip to content options and logical tab order are implemented to reduce the number of keystrokes needed and to support efficient navigation.

Ongoing improvements and known limitations

While we strive for full WCAG 2.1 AA compliance, some areas of the website may not yet meet this level. This may include older documents, third party content, and certain complex visual elements.

We are continually working to identify and fix accessibility issues as part of our regular content updates and technical maintenance. Feedback from users in the Cleaner Kensington area is a key part of this improvement process.

Contact for accessibility requests and feedback

If you experience any difficulty using the Cleaner Kensington website, or if you need information in a different format such as large print, audio, or an accessible digital format, you can contact the Cleaner Kensington team using the contact options published on our main contact page.

When you contact us with an accessibility request, please describe the page or service you were using, the problem you encountered, and any assistive technology or settings you rely on. This information helps us address issues more quickly and improve accessibility for others.

We review all accessibility feedback and aim to respond within a reasonable timeframe, explaining what we can do to help and any longer term improvements we plan to make.

Enforcement and further action

If you are not satisfied with the response you receive about an accessibility issue, you may be able to raise your concerns through local complaints or escalation routes relevant to the Cleaner Kensington area. Information about these routes is available from our main service information pages.

We are committed to continual improvement so that everyone can access Cleaner Kensington services and information online with confidence and independence.

Review of this Accessibility Statement

This Accessibility Statement will be reviewed and updated on a regular basis to reflect improvements to our website, changes in accessibility standards, and feedback from users. As the Cleaner Kensington area and its services evolve, we will continue to place accessibility at the centre of our digital planning and delivery.