Cleaner Kensington Privacy Policy

This Privacy Policy explains how Cleaner Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It is intended to comply with the General Data Protection Regulation and applicable UK data protection laws. By using our services you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Kensington customers and prospective customers located in our operating area who contact us, request a quote, make a booking, or otherwise interact with our services. It covers personal data processed in connection with residential and commercial cleaning services provided by Cleaner Kensington.

Data Controller

Cleaner Kensington is the data controller in respect of the personal data we collect and process about you. As data controller we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in compliance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification data such as your full name and title. Contact details such as your home or business address, billing address, and any communication details you provide to us. Service information such as details about the property to be cleaned, access instructions, preferred days and times, and information about any special cleaning requirements. Transaction and booking information such as records of bookings, invoices, payments, and details of services provided. Communication records such as enquiries, complaints, feedback and any other correspondence between you and Cleaner Kensington. Technical and usage data that may arise from your interactions with our website or online booking tools, such as basic device and usage information.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us by any means. We may also collect personal data when you visit our website or interact with our online forms. In some cases we may receive personal data about you from third parties, for example if another person books cleaning services for you and provides your contact details and address.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. The main purposes and corresponding lawful bases are:

To provide our cleaning services, including handling enquiries, providing quotes, managing bookings, performing cleaning visits, and issuing invoices. The lawful basis for this is performance of a contract or taking steps at your request prior to entering into a contract. To manage our relationship with you, such as notifying you of changes to our terms or services, responding to your queries, and handling complaints. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer relations. To manage payments, accounting and financial records. The lawful basis is performance of a contract and compliance with our legal obligations.

To improve and develop our services, including monitoring service quality and analysing how our services are used. The lawful basis is our legitimate interests in running and developing our business, provided that these interests are not overridden by your rights and freedoms. To send you limited service-related updates or information that is relevant to existing or recent services you have received. The lawful basis is our legitimate interests in promoting and supporting our services. Where required by law for specific forms of direct marketing we will only do so with your consent.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and they are required to implement appropriate security measures.

Such processors may include payment processing providers to handle card or electronic payments, accounting and invoicing providers to maintain financial and billing records, scheduling and booking software providers to manage appointments and service allocation, and information technology and hosting providers who support our website, email and data storage. Where we engage independent cleaners or subcontractors, we may share relevant personal data such as your name, address and job details solely for the purpose of providing the cleaning service.

We do not sell your personal data to third parties. We may disclose personal data where required to comply with legal obligations, to respond to lawful requests from public authorities, or to establish, exercise or defend legal claims.

International Transfers

Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. Such safeguards may include the use of standard contractual clauses approved by relevant data protection authorities or reliance on equivalent adequacy decisions.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, customer identification, contact, service and transaction data will be retained for the duration of your relationship with Cleaner Kensington and for a defined period afterwards, typically up to six years from the date of your last transaction or interaction, in order to comply with tax and accounting obligations and to maintain records of services provided. Communication records will be retained for as long as reasonably necessary to manage our relationship with you and to handle any queries or disputes, subject to applicable legal requirements.

When personal data is no longer required for the purposes for which it was collected and we are not legally required to retain it, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include restricting access to personal data to personnel and contractors who need to know the information for the purposes described in this Privacy Policy and who are subject to duties of confidentiality, using secure systems for storing and transmitting personal data where feasible, and regularly reviewing our security measures and practices. While we strive to protect your personal data, no system can be guaranteed as completely secure and you should take care when transmitting information to us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.

Right of access You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, along with certain information about how we use it. Right to rectification You have the right to request that we correct or update personal data that you consider inaccurate or incomplete.

Right to erasure You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing. Right to restriction of processing You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. You also have the right to object at any time to the processing of your personal data for direct marketing.

Right to data portability You have the right to request that we provide you with personal data that you have given to us in a structured, commonly used and machine-readable format, and to request that we transfer this data to another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact Cleaner Kensington using the contact details provided on our main service information. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have used your personal data. We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority, so please contact us in the first instance where possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The revised version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.